Terms and Conditions of Wisdom Foods
This Terms and Conditions Policy applies to all purchases and use of our website: www.wisdomfoods.com.au
General
By purchasing from Wisdom Foods, you agree to the following terms and conditions. We reserve the right to update or modify these terms at any time without prior notice, so please review this page periodically.
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
Sales and Promotions
We love offering special deals to our customers, but please note:
All sale promotions exclude clearance items, value packs, and pre-sale items.
Only products marked as part of the current promotion or automatically discounted at checkout are included in the sale. Discount codes cannot be applied to bundles, pre-sales, or clearance stock unless explicitly stated.
All promotional offers are valid for a limited time and while stock lasts. We reserve the right to amend or end any promotion at any time.
Orders and Availability
All orders are subject to availability. If an item becomes unavailable after your purchase, we’ll contact you to arrange a replacement or refund.
Orders that include pre-sale items will be shipped together once all items are available in stock. Estimated dispatch times for pre-sales are stated on the relevant product page.
Shipping and Delivery
We aim to process and ship orders within our designated dispatch days (typically Tuesdays and Thursdays). Delivery times vary depending on your location and the carrier.
Once your order has been dispatched, Wisdom Foods is not responsible for delays caused by postal or courier services.
Please ensure all delivery details are entered correctly at checkout - we cannot guarantee changes once your order has been placed.
Unclaimed Parcels
If your parcel is returned to us because it wasn’t collected in time or had an incorrect address, don’t worry - we can resend it!
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Re-send Option: You’ll just need to cover the postage cost.
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Cancellation Option: Prefer to cancel? A $20 cancellation fee applies to cover return shipping and handling.
Refunds and Replacements
Our Refund Policy (available here) applies to all purchases and outlines your rights under the Australian Consumer Law. Please review it before submitting any claims for refunds or replacements.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 marie@wisdomfoods.com.au